Help & FAQ

As long as no driver has accepted your ride, you can cancel at any time, free of charge. Once a driver has accepted, you have 75 seconds to cancel for free. After that, a 1,000 FCFA cancellation fee applies, deducted from your wallet (or recorded as a debt to settle if your balance is insufficient, which blocks your next bookings until it's paid).

As long as no courier has accepted your order, cancellation is free. Once a courier is assigned, you have 75 seconds to cancel for free. After that, cancellation is no longer possible until the parcel has been delivered. After 3 free cancellations, a 750 FCFA penalty applies to your next delivery orders.

As long as no driver has confirmed your booking, cancellation is free and your seat is credited back to the trip immediately. Once a driver has confirmed, the same rules as a VTC ride apply (75-second grace period, then a fee) — but this fee can never exceed 50% of the price of your booked seat.

Yes, these are the settings currently applied by the platform. They are configurable and may change.

Yes. If the cancellation is accepted before the parcel is picked up, the amount paid from your wallet is refunded in full and automatically, immediately.

You won't be charged any cancellation fee in that case — you can cancel freely. Since a VTC ride is only paid at the end of the trip, there is nothing to charge if the ride never happened.

Contact our support (in-app ticket or the contact details below): this kind of case needs a manual check by our team.

Depending on the service: Mobile Money (MTN, Moov, Celtis), :brand wallet, cash, and card where available.

Every order gets a tracking code in the ATX-XXXX format, which lets you follow its progress.

From the app, open a support ticket (ride, delivery, payment, penalty, safety, account) — our team replies directly in the app. You can also write or call us, contact details at the bottom of this page.