These terms govern your use of the A-TaSA application, published by ATASA Group, in Benin. By continuing, you agree to be bound by these terms.
A-TaSA is a mobile transport and delivery application developed by ATASA Group, operating in Benin. Our platform connects clients with verified professional drivers and couriers. A-TaSA offers the following services: - VTC — On-demand transport rides - Delivery — Parcel and document delivery - Carpooling — Shared long-distance trips between cities By downloading and using the A-TaSA application, you unreservedly accept these Terms of Service.
The A-TaSA platform is published and operated by ATASA Group, Société à responsabilité limitée (SARL), registered with the Trade and Personal Property Credit Register (RCCM) of Cotonou under number RB/CO/26 B 43301 and identified under taxpayer number (IFU) 1200901598609, whose registered office is located at [ADRESSE DU SIÈGE À COMPLÉTER].
To access A-TaSA services, you must: - Be at least 18 years of age - Have a valid Beninese phone number (+229) - Verify this number via the confirmation code (OTP) sent by SMS Your account is created automatically as soon as this code is verified. Name, email address and date of birth may be requested later to complete your profile, but are not required to create the account. You are solely responsible for the confidentiality of your phone number and the verification codes sent to it. Any account created with false information will be suspended immediately without notice. A-TaSA reserves the right to refuse access to any user who does not comply with these terms.
A-TaSA uses your GPS location only to: - Connect you with the nearest drivers and couriers - Calculate routes and estimate fares in real time - Track your ride for your safety - Continuously improve the quality of our services Your location is collected only while you are actively using the application. It is never shared with third parties for commercial purposes without your explicit consent. You can disable geolocation in your phone settings, but this will limit the use of certain features of the application.
Pricing: Fares are calculated automatically based on distance, duration, service type and traffic conditions. Prices shown are in CFA Francs (FCFA) and include all applicable taxes. Accepted payment methods: - Momo Pay (Mobile Money) Cancellation policy: - Cancellation is always free before a driver accepts the ride - Once the ride is accepted, free cancellation for 75 seconds - Cancellation fee of 1000 FCFA beyond this window - If the driver fails to show up: full refund Refunds, when applicable, are processed immediately to the same payment method used.
A-TaSA is committed to your safety on every trip: - All drivers are verified and licensed - Vehicles are regularly inspected - Every ride is insured and tracked in real time by GPS - An in-ride SOS emergency button is being rolled out (coming soon) - Real-time trip sharing with your contacts is being rolled out (coming soon) In the event of an incident, immediately contact our emergency service or the relevant authorities. A-TaSA has a support team available 24/7 to handle any report.
A-TaSA commits to: - Connect clients with verified professional drivers - Ensure fare transparency before each ride - Handle any complaint within a maximum of 48 hours - Protect your personal data in accordance with the law The client commits to: - Respect drivers, couriers and their vehicles - Be at the pickup point within 5 minutes - Provide an accurate and complete destination address - Not make repeated abusive cancellations - Not use the application for unlawful purposes Any disrespectful or fraudulent behaviour will result in immediate and permanent account suspension.
In accordance with applicable Beninese law on personal data protection, A-TaSA is committed to handling your data with the utmost confidentiality. Data collected: - Identity information (name, surname, email, phone number) - GPS location while using the application - History of your rides and deliveries - Application preferences and settings Use of data: Your data is used exclusively to provide our services, improve your experience and ensure your safety. It is never sold to third parties. You have the right, at any time, to access, correct and delete your data by contacting our customer service (see section below).
Customer service For any question about a booking, a ride, a delivery, a payment or the use of A-TaSA services: Phone: 01 62 15 09 09 Technical support To report a problem related to your account, the application or how it works: Phone: 01 47 61 09 09 Email address: contact@a-tasa.com Website: atasa.com Any complaint submitted through these channels is handled within a maximum of 48 hours.
A-TaSA reserves the right to modify these Terms of Service at any time. You will be notified of any material change via the application. Continued use of the application after notification constitutes acceptance of the new terms. These Terms of Service are governed by the law of the Republic of Benin. Any dispute relating to their interpretation or performance shall be submitted to the competent court of Cotonou, Benin. © 2026 ATASA Group Cotonou, Republic of Benin All rights reserved.
Dernière mise à jour : April 2026 · A-TaSA
